Return and Refund Policy
Thanks for shopping at Word On The Web. If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. Simply post the item back to us with a note of your order number and your reason for returning the item – knowing this helps us improve our service in the future.To be eligible for a return, your item must be returned in the same condition that you received it in.
Once we receive your item back in the original condition, we will process your refund within 7 days via your original payment method.
Cost of returning the item
You will be responsible for paying shipping costs at the point of returning your item. If you are returning the item due to an error on our part e.g. sending you the wrong item or giving an inaccurate product description, we will happily reimburse you the postage cost provided you email us a receipt displaying a tracking number matching what’s on the package. If the product is simply no longer wanted, we are unfortunately unable to reimburse the postage cost.
If you have any questions on how to return your item to us, please get in contact